Thank you for shopping at our protraveldeal.com. We appreciate your trust in our brand and we want to ensure that you are satisfied with your purchase. If for any reason you are not satisfied, find the item faulty, or wish to return the product, our refund policy outlined below will guide you through the process.

Returning Items:

  1. You can return items purchased from our website within 30 days of delivery for a full refund.
  2. The items being returned must be in their original condition. This includes all tags, packaging, and accessories. We will not accept returns if the product is damaged or has signs of use.
  3. To initiate a return, please contact our customer service department through our website with your order details and reason for return. They will provide you with a Return Merchandise Authorization (RMA) number which should be clearly marked on the return package.

Faulty Products:

  1. If a product delivered to you is faulty or does not match the description on our website, you can return it within 15 days of delivery for a full refund.
  2. Kindly note that minor variations in the color are not considered a fault as this might be due to digital representation on the website.

Refunds:

  1. Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  2. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
  3. The amount of refund does not include shipping costs except in cases where the returned items were deemed faulty or incorrect.

Exchange:

  1. We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service.

Non-Refundable Items:

  1. For health and safety reasons, all sales on travel-size products are final and cannot be returned.
  2. This policy only applies to purchases made on our website. For purchases made through other retailers, please consult their respective return and refund policies.
  3. Kindly note that the customer is responsible for all return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.

Thank you, once again, for your purchase. We strive to offer quality luggage and travel gear to enhance your travel experience. We look forward to serving you again.